What is Salesforce Service Cloud®?

Service Cloud is all about keeping your customers happy by delivering exceptional customer service. Service Cloud gives you a platform to empower clients through self service portals, your service team the full picture of your customers, connect sales & service teams and provide management with overviews to ensure high levels of service delivery.

What can you do with Service Cloud?

You can impress your customers by giving them a self service portal to check FAQs and knowledge articles. If their needs go beyond that, your service team can respond quickly and efficiently by having a complete understanding of their needs on their service console.

Service Cloud can be connected to communication channels, configured to generate reports & dashboards giving you contact centre performance insights and AI tools to provide proactive service delivery.

Service Cloud improves business processes when connected to other Salesforce Clouds (such as Sales Cloud^®, Marketing Cloud^® or Experience Cloud^®) identifying opportunities for Sales to generate revenue.

Service Cloud Features

Customer Service

We configure your customer self service portal with the look and feel of your business. Further customisations include the following, all giving the opportunity to personalise your customer conversations:

Case management
Macro configuration and management
Service process automation
Knowledge management
Service analytics
Community portal

2. Omni Channel Communication

Our team will connect to multiple communication channels to provide you with the ability to reach out to your customers in the way they require:

Messaging: Live message, SMS, WeChat & WhatsApp
Email engines
Embedded Services: Live agent (Snap Ins), Chat bots, video chat
Social networks:Twitter, Instagram, Facebook, YouTube
Telephony (CTI), Call centre implementation & configuration
Community platforms
Service X, a VRP product for cross channel communications. ServiceX

Field Service Lightning

Our project team will configure and connect your Field Service Lightning to align your agents, dispatcher and mobile workers using:

Core Field Service Lightning
Field Service Lightning managed package
Field Service Lightning mobile app
Dispatcher console
Geocoding configuration

Einstein for Service Cloud

Our developers take your Salesforce platform a step further by implementing AI elements into your core platforms, giving you the ability to provide proactive customer service through:

Einstein Bots
Einstein Next Best Action
Einstein Case Classification

Salesforce Service Highlights

Salesforce Service Cloud is a robust customer service platform that allows organizations to manage, optimize, and scale their customer support services in the best possible manner.

Lightning Service Console: Also, known as the Service Dashboard. It offers a single customer view screen to track customer history, view dashboard and handle cases better.

Case Management: The entire case lifecycle (case creation, prioritization, assignment, escalation, reassignment, closure) comes within the scope of the solution.

Knowledge Base: It comprises a comprehensive knowledge base created for service reps to empower service agents in search of requisite answers to deal with cases faster.

Telephony Integration: Tying the phone system together with Salesforce, it enables a wide range of things like routing incoming calls that will improve sales and service.

Service Analytics: This powerful tool powered by Salesforce Einstein, provides insights into department as well as agent efficiency.

Omni Channel Routing: Helps teams in delivering smarter service by communicating with the customers across various touch-points to gather cases and route them to the relevant service reps for instigating a quick action.

Lets Check Some Statistics

Completed Projects

Worldwide Client

Customer Ratings

Salesforce Consultant

Hear From Our Amazing Customers

We are very happy with the response and support of Cloud Experts team. They have very good industry knowledge to understand our requirements. They were quick to develop it and very good to resolve issues after going live. Thank Cloud Experts team.

A. Siva, CEOChariot Beach Resorts

We are happy with the response and support of Cloud Experts team. They have very good industry knowledge to understand our requirements. They were quick to develop and customize as per our requirements and also very good in resolving issues after we went live. Sabya is a very knowledgeable resource and is able to grasp things quickly and understand the exact solution or customization that we required. Thanks to Sabya and the Cloud Experts team.

Venkatesh K R , CFOBrilyant IT Solutions PVT. LTD.

I am very impressed with the Cloud Experts Team and their commitment to customize Salesforce CRM to work perfectly in line with my business process and to get me up and running as quickly and seamlessly as possible. Now we have a 360-degree view of my contacts, properties, and related interactions. Now we have a cost-effective platform to scale my business to its optimal level. Thanks to Cloud Experts Team... Keep it up.

Rajeeb Roy , CEO Agriplast Protected Cultivation Pvt Ltd

I am Impressed and pleased with Salesforce and the entire team of Cloud Experts. The end product is well thought out and very useful. The Entire team at Cloud Experts are very Customer friendly, Knowledgeable, professional ,respectful and polite. They are very responsive to adhoc requests and also resourceful. I highly recommend Cloud Experts to anyone who is looking for Salesforce Implementation in a very effective way.

Praveen Nandakumar. DirectorUnishire Group Of Companies

It has been an absolute pleasure to work with Cloud Experts team. Furthermore, I have been pleasantly surprised with your prompt attention to my countless requests, for which I am most grateful. The project was delivered on time and as per specifications. Cloud Experts has exceeded my expectations in every way. I will be working with them again in future also. I thank you for all your efforts and wish you every success with future business.

Zubin Thomas, GM IT Quess Corp Limited

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